Terms of service

Please read these terms of service (“terms”, “terms of service”) carefully before using the Festival Clothing website (the “service”) operated by Festival Clothing Company Pty Ltd (ABN 56010792435) ("Festival Clothing", “us”, ‘we”, “our”).

Conditions of Use

We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

While we take every care to ensure that our online store is accurate and up to date, from time to time, mistakes may occur (errors in stock availability or pricing errors).  Please note that by submitting an order through the Website, no agreement is formed until we process the order and accept your order.  We will send a confirmation of your order with shipping costs once we have confirmed your order.  Orders will not be sent until full payment is received.

Payments

We accept direct bank deposit, Mastercard, Visa and EFTPOS.

Shipping

We will source the best value for money shipping rate - we generally ship via Australia Post but some destinations may be cheaper to ship via a courier.  We will do our best to provide the best rate to you.  We aim to confirm orders within 48 hours and once payment is received ship within 24 hours.  We are a small business so your patience is appreciated.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Festival Clothing and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Festival Clothing Company with copyright authorship for this compilation by Festival Clothing Company.

Events beyond control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of Australia without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Festival Clothing and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in Queensland and you consent to exclusive jurisdiction and venue of such courts.

If your goods are damaged or defective in any way on delivery, please contact us at admin@festivalclothing.com.au as soon as possible to arrange a suitable remedy, such as return, exchange, credit or refund.

Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 14 days.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, or injurious in any other way to third parties. Content has to be free of software viruses, political campaigns, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant [name] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at their sole discretion.

This document was updated on 28th September 2023